Terms and Conditions
Last modified: 24th October 2013
These Sale Terms will apply to any contract between us for the sale of Products to you. Please read these Sale Terms carefully and make sure that you understand them, before ordering any Products from our site.
We may amend these Sale Terms from time to time, so would ask that you please check these Sale Terms each time you order from us to ensure you understand the terms which will apply at that time. Please note that before placing an order you will be asked to agree to the current Sale Terms.
If you are purchasing Products for your own use or as a gift (rather than for business purposes) you may have additional rights at law, none of which are affected by these terms. You can find details of these rights at www.oft.gov.uk.
Please click on the button marked "I Accept" during the order process if you accept the Sale Terms. If you refuse to accept these Sale Terms, you will not be able to order any Products from our site. You should print a copy of these Sale Terms for future reference. We will not file a copy of the contract between us.
INFORMATION ABOUT US
The website at st-tropez.com (site) is operated by PZ Cussons Beauty LLP. We are a Limited Liability Partnership registered in England and Wales under company number OC364213 and have our registered address at 14 Upper St. Martin's Lane, Covent Garden, London, WC2H 9FB. Our VAT number is 112 1466 61.
Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
After you place an order for Products, we will confirm that your order has been accepted by sending an email to the email address you provide on your registration form (Acceptance Email). The Acceptance Email brings into existence a legally binding agreement between us.
Whilst every effort is made to ensure that any amendments requested to orders after they have been placed are carried out, we cannot guarantee this.
PRICING AND AVAILABILITY
We take great care to ensure that prices are accurate, although all prices are subject to change prior to the agreement between us being formed.
It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If you are shopping using the list 'My Account', the prices on your previous order may no longer be valid. However, the correct prices will be applied when you select an item from the shopping list and it is added to your current basket.
All prices include VAT where appropriate.
The images of the Products and packaging on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. The Products including the packaging you receive may vary slightly from those images.
All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is available and we will not process your order if the Product is unavailable.
Promotions that you may see in retailers do not apply to st-tropez.com and vice versa.
Please allow up to 7 working days for UK mainland, Islands, Scottish Highlands and Northern Ireland.
We are sorry to advise that we are unable to process orders to a P.O Box address.
All orders are processed and delivered on working days only (Monday – Friday, excluding bank holidays).
All orders require a signature upon delivery. If you are not there to sign for your order, our couriers will leave a card for you to call to make alternative arrangements or collect. If you do wish us to place a request that goods are left in a safe place on your property in your absence, please note St. Tropez cannot be held responsible for any loss or damage to these goods.
If we are unable to meet the estimated delivery date because of an event outside our control (including but not limited to strikes, floods, natural disasters, terrorist attacks and failure of public or private telecommunications networks) we will contact you with a revised estimated delivery date.
Delivery will be completed when we deliver the Products to the address you gave to us. The Products will be your responsibility from completion of delivery.
NO INTERNATIONAL DELIVERY
Unfortunately, we do not deliver to addresses or accept orders from consumers whose address is outside the UK.
HOW TO PAY
You can pay for Products using a debit card, credit card or Paypal.
All credit and debit card payments will be subject to validation checks and authorisation by the card issuer. Payment will be debited to your account before dispatch of your purchase.
If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
We hope that you love your order. However, if for any reason you are not entirely satisfied, you may return any Product in its original condition for a full refund within 14 calendar days from delivery.
If you have not received your order then please email our returns department here.
You are able to cancel your order for a full automatic refund up until the order has reached the warehouse, which will show in your order history as "In Warehouse Status". If you decide you would like to cancel your order after your order has reached the warehouse then you will have to follow our Refunds & Returns Procedure to get a full refund.
If the Products you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund. Please email our returns department using the procedures outlined in our Refunds & Returns Procedure .
If you have changed your mind and are unable to cancel your order, you will be required to arrange and pay for the return of the items to us, unopened and in their original packaging. Please ensure you obtain a Proof of Postage when you return the Products to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the Products, in the unlikely event that we do not receive the returned parcel.
We will process the refund due to you as soon as possible and, in any case, within 14 calendar days of the day on which we received the returned Products.
We will refund you on the credit card or debit card that you used to pay for your order.
Unless you are purchasing Products for your business via the Therapist Exclusive Area available at www.salon.st-tropez.com (Professional Products ), we only supply the Products for individual and private use. With the exception of Professional Products, you agree not to use the Products you have ordered for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Sale Terms that is caused by an event outside our control (including but not limited to strikes, floods, natural disasters, terrorist attacks and failure of public or private telecommunications networks).
We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
(e) defective products under the Consumer Protection Act 1987.
COMMUNICATIONS BETWEEN US
If you wish to contact us in writing (which includes email), or if any clause in these Sale Terms requires you to give us notice in writing, you can send this to us by e-mail for queries or notices relating to Products at firstname.lastname@example.org. We will confirm receipt of this by contacting you in writing, normally by e-mail.
If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
OTHER IMPORTANT TERMS
We may transfer our rights and obligations under these Sales Terms to another organisation, but this will not affect your rights or our obligations under these Sale Terms.
This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
Each of the paragraphs of these Sale Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Sale Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
These Sale Terms are governed by English law. This means the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. By agreeing to these terms you agree that disputes can be settled in the courts of England and Wales or by any other competent court.